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June 6, 2023
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When your child is unwell or injured, or you are unsure what to do next, 1800MEDICARE can help. It
offers free health advice from a registered nurse, 24 hours a day, 7 days a week.
Families can call 1800MEDICARE, visit the website or use the app to access expert health information
and advice, and connect to the right care at the right time.
What is 1800MEDICARE?
1800MEDICARE (1800 633 422) is a free 24/7 service where anyone in Australia can speak to a registered nurse about any health concern.
The nurse will ask about symptoms and guide you to the right care. That might mean looking after your child safely at home, seeing a GP, visiting an urgent care clinic, speaking with a pharmacist, or going to an emergency department.
The phone line is free and available to everyone in Australia. You don’t need a Medicare card to call.
When should families use it?
Parents and carers can call for themselves, their children, a family member, a friend, or someone they care for.
Registered nurse Emma says families do not need to work it out alone.
“If you’re ever unsure, 1800MEDICARE is available 7 days a week, 24 hours a day, for you to speak to
a registered nurse,” Emma says.
“We often get calls around different symptoms, including stomach pain, fever, or other injuries, such as
sprains, burns, or cuts.”
The website also includes a symptom checker, tools to find health services near you, medicines information and resources for consumers and health professionals.
The 1800MEDICARE app provides a secure way to access key health information, including electronic prescriptions and your Active Script List, if available.
How to access 1800MEDICARE
Families can access the service in three ways:
👉🏼 Call 1800MEDICARE (1800 633 422)
👉🏼 Visit medicare.gov.au/1800
👉🏼 Download the free 1800MEDICARE app
👉🏼 In an emergency, always call Triple Zero (000) or go straight to your nearest emergency department.
More information
For more information and resources, visit medicare.gov.au/1800.
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